I've had some bad experiences with customer service lines, emails and live chats over time and in the 3 years I've been out of the comfort of my family home and having to learn to "adult" on my own with controlling bills and other outgoings, food shops and online purchases etc I've come to learn that sometimes you need to have a bit of a backbone when it comes to complaining and stand up if you feel that you have been mistreated or taken advantage of (in a constructive way, of course) but I feel as though people are unappreciative of good customer service and brush it off under the good ol' "their just doing their job" and are quick to jump down the throats of people not doing their job quick enough or to a standard they expect. At the end of the day they are people just trying to do their job to the best of their ability and you're one of the 100's if not 1000's of people they will be hearing from that day.
This is obviously different from the kind of things you will normally see here on Lacylatest but I was inspired to write this post after a conversation I had with an advisor from Sky earlier on in the week and this requires a bit of back story.
So basically, my broadband had been switching from working perfectly fine to no connection what-so-ever in the matter of minutes and I was having to press that damn reset button at least 6 times a day and in a household where having access to the internet is extremely important this became very irritating very quickly. I phoned up Sky and they were quick to answer my call.
The advisor was so friendly, we were even having a conversation about Game of Thrones at one point and he was telling me all about how his girlfriend made him sit through the first 3 seasons and he napped through half of them (sorry for telling on you man) and he assured me that we'd have the problem dealt with in one way or another by the end of the call. He was also telling me funny things that he's heard while doing his job. For example: someone actually set their password up on their Sky account to "whatpassword" so that whenever he had to pass the data protection question of "Could you please tell me your password of your account?" he could reply with "what password?" Genius.
It's experiences like these which make me happy. Call me sad all you want but I think it's so important that we appreciate good human interactions. Just because a job needs doing which isn't necessarily enjoyable and certainly not convenient doesn't mean it can't be friendly. Filling in the time between switching wires and pressing buttons (which would otherwise be over the phone silence) with friendly conversation is a really good way to make me feel more at ease during the phone call.
Surely enough, by the end of the call my internet was back up and running and Lacy was a happy girl.
So big up the Sky man who chilled me out during my first world problem panic and just be nice, people! It takes a few seconds of your time to thank someone or give positive feedback for good old fashion customer service.